When patients feels disconnected, they are less likely to adhere to a plan of care. Patients need to know that you care about their well-being, and that you are there to support them and help them reach their goals. They also need you to be a clear, confident and direct communicator.

You can facilitate this by providing them the tools they need when they need them, by staying up to date and knowledgeable in your fi eld, and by checking in with them on a regular basis.

Building a continuing relationship with your patients not only helps improve patient outcomes, but increases patient satisfaction and in turn, new patient referrals.

How to Address:

• Schedule or plan for regular "check ins" via email, text message, or a quick phone call.
• Take advantage of basic marketing tools for checking in. Not every connection has to be 1-1; a "quick tip" or inspirational message to your patients via email or social media can have a big impact.