Use the slider on the bottom of the video screen to jump to the minute and second marker noted below.
0:00 - Agenda
1:10 - Home Performance Stakeholder Council (HPSC) Update
15:00 - Home Performance Stakeholder Council (HPCN) Update
29:55 - HPSC and HPCN Q&A and Feedback
37:52 - Vancity: Financial Solutions for your Business
55:55 - Rebate Program Panel
1:26:00 - Extended Q&A
HPSC Links & Contact Information
Vancity Links & Contact Information
Rebate Program Links & Contact Information
Question/Comment
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Answer/Response
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HVAC: Residential Refrigeration Mechanic
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To clarify you do not have to be a HPCN registered contractor in order for your customers to qualify for rebates? Where can we find the chart of when various programs will require HPCN/PRC membership? |
You do have to be an HPCN registered contractor in order for your customers to qualify for certain provincial rebates. Those rebates are summarized here. Other rebates programs, such as the Federal Greener Homes program or municipal programs do not require HPCN membership. |
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As a renovator when can I sign up to HPCN? I was a previously trained Power Smart Contractor for years. | Any contractors that install window and door, HVAC, or insulation retrofits in single-family homes in BC can apply to join the HPCN. The HPSC is also working on introducing a "General Renovators" sector for the HPCN (later in 2022/early 2023) with specific requirements, stay tuned. |
So, does HPCN actually do site visits to confirm best practices on the installation? | No, the HPCN does not currently include site visits organized by the HPSC. HPCN program partners continue to conduct random site visits as part of their rebate program quality assurance. The HPCN Contractor Management Protocol outlines quality assurance under the network. In the future, the HPSC may look toward site inspections as part of the network. |
Do HPCN requirements also apply to heat pumps for MURBs? | No, the HPCN is currently open to contractors that complete retrofits in single-family homes only. |
Will HPCN qualified contractors be required to complete training on heat load calculations and ducting? | HPCN contractors are required to complete a heat loss/heat gain course from either TECA or HRAI. |
Can you tell us what actions HPSC took upon learning about the new CleanBC tax on fossil fuel tax on heating equipment after learning about the concerns of our industry and the letters from industry groups such as TECA, HRAI and CIPH as well as contractors in BC ? |
Since this is an equipment related matter, the HPSC deferred to TECA and HRAI's joint response to the Province of BC. |
FYI - as an HVAC/R wholesaler we are still seeing a LOT of contractors that are not aware of the program & requirements. We are constantly educating but there's still a long way to go! | Thank you for your comment, and for helping spread the word! |
We are struggling to find HVAC contractors that understand high performance and are willing to install right sized heat pumps in our projects. Looking forward to more certified and educated installers. |
Thank you for your feedback. |
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Great programs Vancity! I've been a member since 1994...and I have continued to be since moving to Kamloops in 2007. Which brings me to my question - are these programs available to southern interior residents c/o a sister credit union? | The programs are available to any Vancity member, no matter where they are in BC. (We have a growing number of members in the interior.) They aren't currently available through sister credit unions, however. We do have a mortgage specialist and Wealth Advisor located in Kelowna as well so we are able to provide more services to the Okanagan region |
Please come to Duncan! | We have staff in Nanaimo now and so are able to serve the Duncan area. Feel free to reach out to Vancity staff for more information. |
Question/Comment
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Answer/Response
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Heat Pump/Fuel-Switching Rebates
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Window and Door Rebates
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City of Vancouver: We find that when a homeowner changes from a gas HVAC system to electric heat pump they don't need to upgrade their electrical service but the City of Vancouver requires an electrical permit. | This question is best directed to the City of Vancouver. You can contact the City of Vancouver at |
Will there be a warning when the Better Homes program will end? we are scheduling work several month out and there are concerns that the program may end before the customer can get the work done. | Answered by Laura from the Province of British Columbia: Speaking strictly on behalf of the Province, we are committed to continuing CleanBC Better Homes and Better Buildings in support of our 2030 climate goals. Through Budget 2022, funding for the program to March 2025 has been approved. |
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Recent PST update for HVAC systems. See event recording above at 1:19:52 for full question. | See event recording above at 1:20:26 for live response. |
Is there gonna be one site that we can apply for the rebate both for FortisBC and BC Hydro rebates program? |
The application currently hosted on BCHydro.com does accept all BC rebate program applications (BC Hydro, FortisBC, CleanBC). If a customer is only applying for FortisBC rebates, it is quicker to direct them to the FortisBC website. If they are a FortisBC electric customer, it is also recommended that they apply through the FortisBC website. |
If a customer wants to replace the gas furnace with a new high efficiency furnace and install a heat pump for heat and cool at the same time, should they apply the furnace rebate or heat pump rebate? I think they can only apply one | You can only apply for one primary heating system, if a dual fuel system is installed you can apply for the heat pump rebate or the furnace rebate, not both. The heating system handling the primary load should be the rebate that should be applied for. |
And also to confirm... the Indigenous Communities Conservation Program will follow all the same requirements as Home Renovation Rebate Program? |
Yes it will. There is a webinar on May 3rd regarding the Indigenous Communities Conservation Program. Please send an email to alliance@bchydro.com and we can make sure you're invited to get more info on that program. |
As contractors- what responsibility do we have in educating our customers on things like "renters need to fill out a form if the bill is in their name and the homeowner is upgrading" | The contractor doesn't have a responsibility to educate their customers. It is the customers responsibility to understand the rebate requirements to participate in the program. Rebates are provided to the utility account holder. |
Does the aux heat have to cover 100% of the heating load of the house for the heat pump? | Please reach out to Alliance@bchydro.com for assistance. |
It would be great if you could update the better homes website to indicate that it's been updated to HPCNs. I had a call from a very concerned customer because he was aware about the HPCN requirement that was coming but couldn't find a list online | Thank you for your feedback. |
I would like to say that for the most part the feedback from my customers is that the CleanBC program is great. Your people are very responsive to homeowners and your payments get out promptly. It's a great program and you guys are doing a great job. Thanks! | Thank you for your feedback. |
Total Attendance: 103
The following charts show the representation of attendees by sector type, region, and company type. Since one attendee may represent multiple sectors or company types, the totals add up to more than 103.