Resolution Protocol

If an issue arises during ongoing contractor management, a standard resolution process will be followed.

Resolution of issues identified during contractor management will follow the decision-making framework developed by the HPSC shown in the figure below and described in the following pages. The HPSC retains ultimate authority to modify the framework and make exceptions as deemed necessary. Note that resolution in this context refers to contractor qualifications and behaviour, and does not include remediation work for a specific project.