The Community Playbook
The Community Playbook
The Vanilla Forums Community Playbook packages the deep expertise of community managers and experts into one convenient resource.
More than ever, consumers of content, goods and services want a voice within a community of others who all share a common interest.With so many sites competing for attention, a successful community must be engaging and reward member participation. Vanilla provides a modern community platform to organizations who want to improve customer service, increase advocacy, and strengthen brand loyalty. Vanilla has the features you expect from a modern platform including: complete theme control, a comprehensive reputation system, notifications and single-sign-on.Founded in December 2009, Vanilla started as an open source project. Today, Vanilla's software-as-a-service (cloud) offering helps thousands of companies provide a great community experience to millions of people worldwide.
The Community Playbook
The Vanilla Forums Community Playbook packages the deep expertise of community managers and experts into one convenient resource.